At Ameritex Machine & Fabrication, delivering high-quality customized steel components and precision sheet steel fabrication isn’t nearly cutting-edge tools—it’s about folks. Behind each switchgear enclosure, laser-cut panel, and fabricated body, there’s a devoted crew guaranteeing your undertaking is dealt with with care, precision, and urgency.
Ameritex customer support crew is your first line of assist and technique, whether or not you’re a procurement supervisor on the lookout for quick turnaround occasions or an engineer fine-tuning a posh enclosure. We lately sat down with Rachael, Joshua, and Reed—three standout crew members—whose work makes an actual influence on the client journey.
How Ameritex Buyer Service Crew Members Improve Your Expertise
Rachel: The place Communication Meets Care
With eight years of customer support expertise, Rachel joined Ameritex in 2024 with a powerful background in condo leasing. What drew her in?
The chance to contribute to a rising steel fabrication firm identified for constructing customized components for industries like vitality, development, and automation.
“I ensure clients are really listened to, so we are able to get it proper the primary time. Their imaginative and prescient turns into our mission.”
Rachel handles every thing from walk-in inquiries to complicated undertaking coordination. She ensures that buyer wants are clearly communicated to the estimating and engineering groups—ensuring each undertaking is positioned for achievement from the very starting.
Outdoors of labor, Rachel enjoys health, household time, and studying one thing new day by day. Her enthusiasm for problem-solving and cross-team collaboration helps clients really feel seen, supported, and assured in each interplay.
Joshua: Engineering Meets Estimating
Joshua brings a uncommon mixture of technical experience and strategic considering. As a lead estimator and design engineer, he bridges the hole between engineering and customer support. He’s helped deliver Ameritex quoting occasions down considerably—dropping the common from 48+ hours to only over 30 hours.
“When clients communicate to me, they know their undertaking is in knowledgeable arms from the primary quote.”
Joshua helps shoppers navigate frequent fabrication challenges—like gap deformation on bends or tolerance points—earlier than they influence manufacturing. He makes use of AI instruments and course of automation to hurry up quoting, enhance design accuracy, and ship value-driven options for purchasers in industries like oil & fuel, automotive, and electrical infrastructure.
With expertise throughout quoting, CAD design, and undertaking administration, Joshua is the go-to for purchasers who want precision and partnership from day one.
Reed: Frontline Observe-By means of
Reed is the on a regular basis voice of Ameritex for a lot of clients. As a customer support coordinator, she focuses on order follow-ups, speedy responses, and turning
pressing requests into delivered outcomes.
“If a buyer wants one thing urgently, I’ll pull all of the strings to make it occur. That’s the Ameritex approach.”
Whether or not coordinating manufacturing schedules or pushing expedited quotes by engineering, Reed retains communication clear and constant. She’s a key participant in managing high-volume fabrication orders like generator buildings, steel racks, and customized enclosures.
Reed’s capability to empathize and act rapidly transforms buyer issues into alternatives for belief. Her previous expertise in a company setting makes her respect the worth of being heard—and that’s precisely what she brings to each buyer interplay.
Why Their Work Issues to You
At Ameritex, the client expertise is constructed on actual relationships, quick response occasions, and knowledgeable options. Whether or not you’re designing a race automotive roll cage, ordering a weather-resistant switchgear enclosure, or prototyping sheet steel components for industrial equipment—our crew is able to information you from idea to completion.
Our clients profit from:
- Quicker quote turnarounds
- Clear communication
- Engineering-driven insights
- A customer-first tradition that values high quality and care
- You’re not simply getting components—you’re getting a partnership.
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