Affinity Water’s so-called “sensible meter” has changed into a nightmare for purchasers who by no means even requested for one. In a single case, a family that had been paying each month abruptly discovered themselves gazing an inconceivable invoice that climbed previous £1,100 for a single month.
For greater than a yr, funds have been made constantly, first £23 a month, then £38, later £42. Every time cash went out, the steadiness ought to have fallen, however it didn’t. As an alternative, payments have been recalculated in ways in which erased progress and piled extra debt onto the account.
Then got here the shock in September 2025. Out of nowhere, the account steadiness soared by a whole lot of kilos, leaping to greater than £900. No clarification, no justification, only a staggering determine that no odd family might probably count on after paying frequently all alongside.
The worst half? The shopper by no means even requested a wise meter. Affinity Water imposed it, and as an alternative of providing readability and management, it created chaos and left them trapped with a debt they shouldn’t have. What’s being offered as innovation appears way more like exploitation, and till Affinity Water can clarify how regular funds someway end in four-figure payments, clients will likely be proper to name it what it’s: a rip-off.
